Excellent location right in the heart of the city, just steps away from all the main attractions. The room we stayed in was spacious and comfortable, providing a pleasant stay. We were impressed by the size and cleanliness of the deluxe room. Despite some outdated furnishings, it had a cozy atmosphere. Plus, the hotel is situated on a famous walking street, making it convenient to explore the city on foot. I would recommend this hotel for its perfect location and comfortable rooms.

location, walking distance to all attractions. we loved star. we could easily get to youth hill because it was only 1 mile away.

Friendly personnel and excellent location. It is right by the airport...

This hotel in the city center on the pedestrian street offers great value for money. The rooms, with 2 separate beds and internet, are comfortable and well-equipped. The staff is friendly and the basic amenities are provided, making for a pleasant stay.

Everything was okay.

made most welcome staff extremly helpfull as i do not speak bulgarian i will stay there again thank you

Budget hotel. Location is good right in the centre of the pedestrian area of town. This is currently a two star hotel quite run down but good value for the money if you are happy with that standard.

The hotel is conveniently located in the very city centre, making it easy to explore the nearby attractions. it is not far from the railway station, which is convenient for travelers.

Some guests have mentioned a foul smell in the bathroom, which can be unpleasant.

The room was excellent, single room with a double bed, warm, clean & very pleasant. Ideal location for the City.

Only the cable TV some channels were unwatchable, no tea or coffee. (But I bought milk and tea bags as there is a fridge. Unfortunately the fridge was not stocked

Location very central

Shabby delapidated and dated hotel with need to improve on service standards and basically tired. The hotel is not a Best Western any more as it has seemingly lost its' license to the franchise rights.

Great location within walking distance of everything. The rooms were basic but clean and comfortable, with AC that worked well to block out any outside noise. The staff were helpful and friendly, especially the evening receptionist who even helped us extend our stay. Breakfast was good and there were plenty of facilities in the room such as a fridge and bathtub, making for a pleasant stay.

The hotel lacked adequate parking facilities, so traveling with a car would be a challenge.

no heating, small rooms, bads next to the windows so strong flow of air, poor bathroom, conditions not appopriate to the expectations from a Best Western

The location is good

decor of room, reception was a building site, no phone line or internet connection

The hotel offers great value for money, with affordable prices and attention to detail. The location is perfect, right in the heart of the city center, on the pedestrian street. The staff is friendly and provides excellent service. The rooms are equipped with all basic amenities, including air conditioning and internet. Additionally, they have rooms with 2 single beds, which is perfect for friends or colleagues traveling together. Moreover, the hotel caters to different dietary needs by offering a delicious breakfast for vegans.

Everything was simply perfect.

The central location

Poor upkeep of the hotel, dirty/unclean, and staff were not friendly

Location is great. Hot water for shower is readily available unlike some hotels where u will have to wait for XX mins - this is especially good during winter times!

In general, hotel staff is polite though not very helpful in providing solutions or answers to your queries (their standard reply is 'Sorry, I don't know'). Also, we don't think the beds are very clean.